Public institutions
Was it easy to contact the institution? Did they reply quickly and clearly?
Assessing the quality of service in public institutions is key to designing improvement plans that truly benefit citizens. This analysis reflects a commitment to efficiency and transparency, identifying areas for improvement and promoting management that is more focused on the needs of citizens.
What do we analyse to improve citizen service?
- Service provided at public offices or on online platforms.
- Waiting times.
- Friendliness and customer service of public employees.
- Effectiveness in the resolution of queries.
- Clarity of the information provided.
- Handling of procedures.
- Accessibility of facilities.
- Ease of access to relevant information.
- Number of attempts to contact the organisation by email or telephone before being attended to.
Improve the citizen experience
What are you waiting for?