Property developers and real estate agencies.
With El Cliente Indiscreto, you will discover every detail of the customer experience when enquiring about a property.We evaluate the entire customer journey, from the initial contact with the real estate agency by phone or online, the response time and the quality of the service, to the handling of information and the tour of the show flat.We analyse whether your employees convey the benefits of the product as intended, their knowledge of the area, and their loyalty in following up on sales.In addition, we can evaluate your competition to provide you with a more complete picture.
What do we analyse for improvement when they contact your real estate agency?
- Leads. Proper management.
- Agents who are punctual for appointments.
- Sales skills and convincing arguments.
- Staff training and knowledge of the flat/house.
- Technical explanations regarding materials and qualities.
- Proper handling of graphic material and brochures.
- Sales process in line with the standards of the real estate agency/developer.
- Arguments about different financing options.
- Offering the best customer experience.
- Sales follow-up.
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What are you waiting for?